What if I don't like what I ordered?
Mismo gladly accept returns, but return expenses are paid for by the customer. You can return the item(s) no later than 30 days from the date of receipt. Simply fill out the return form below and our support team will reach out to you. You can either choose to return the order/item using your own preferred forwarder, or you can acquire a return label. Please find estimated costs below.
To be eligible for a return, your item(s) must be unused and in the original packaging (with hangtags, etc.). Please note that discounted/sale items can only be returned for store credit.
Once we’ve received your returned products and approved its condition, we’ll process your refund for the product(s). We’ll give you a full refund, excluding possible shipping costs, taxes incurred and minus the return collection fee.
Please be aware that the amount refunded will be based on the exchange rate at the time of return, which means you may receive more or less than your original order value. Your card provider may also charge a conversion fee. Please note that taxes & customs duties, which have been incurred after the purchase was made will not be refunded. We do not accept packages sent by COD (Cash on Delivery).
If you wish to use your own forwarder please return your product(s) to:
Mismo ApS
Prags Boulevard 49, 1st, B5
2300 Copenhagen
Denmark
Please print your invoice or order confirmation you have received by email and include it in the return package.
Kindly keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer.
Estimated return costs (actual price will depend on destination and volume)
Denmark €10
EU €20-€30
Rest of Europe €20-€40
North America €25-€50
Asia €25-€50
International €30-€50
Kindly fill out the return form below:
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What if the bag is damaged when it arrives, or I was sent the wrong item?
If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection Our quality team checks every single bag to make sure it's up to the very best standards before we send it to you. It's also why we fill every bag with paper, simply to ensure it arrives in the best possible condition to you. But if we've missed something or sent you the wrong product, just let us know, writing to support@mismo.dk, within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item or arrange for a collection. We'll either give you a full refund, arrange for a repair, or send you a replacement.
What if my bag has withhold years of great adventures and vibrant performance, but has become tired and are in need of a helping hand - being a new zipper or fixing a broken strap?
In a digitalised landscape full of algorithms, chatbots and automated procedures, we strive to offer a human touch to everything we do. Especially when it comes to customer support. Whether it’s offering advice on a fabric or assisting with a delivery gone wrong, we stand by our products and happily engage with our customers on any issues with the bags.
We all make mistakes once in a while. And though our production is composed of skilled craftsmen & women who have been working on the exact same MISMO styles for years, mistakes happen there as well. In the event that your MISMO bag needs repair due to a manufacturing fault (e.g., something needs to be re-stitched, a hardware detail breaks etc.) we offer a 2 year warranty from the purchase date. We will provide you with a return shipping label, make the repair and ship it back to your preferred address free of charge. We will strive to repair your item as soon as possible, however, please allow up to 6 weeks depending on the nature of the repair.
In addition to the 2 year warranty, we always assist with repair when possible, extending the life of your bag and your memories. And we always do so through mutual dialogue and shared respect.
If you have a problem with your bag contact our support team (support@mismo.dk) and we'll find a way forward together.
